Electronic Banking in the Nigerian Banking Industry.
Abstract
Automation through computer network has become a necessity in the world of banking today. Thus this research work sets out to investigate the impact of electronic banking in the Nigerian Financial System.
Electronic banking has become a very important and indispensable tool for the present survival and growth of financial institutions, considering the dramatic increase in the number of banks in Nigeria in recent years.
The methodology of the study as discussed in Chapter three, comprises of the research and questionnaire design, data collection and data analysis techniques.
The main research question, Research questions and questions were used in the course of this research work.
After a thorough investigation, it was discovered that electronic banking has both negative and positive impact in the Nigerian financial system.
While it has greatly improved service delivery on the positive angle but on the negative side, it is prone to electronic fraud and unauthorized access to information.
Introduction
Background of Study
There has been a significant change in the Nigerian Banking System during the past few years. From the turn out of such changes, it is expected the banking system will experience greater changes in years to come.
A lot of factors have contributed to the changes experienced in the banking industry especially as it concerns electronic banking.
The move to banks recapitalisation which started in early 90’s but took effect finally in June 10, 2004 under Professor Charles Chukwuma Soludo the Central Bank of Nigeria Governor.
The few banks who survived the N25 billion capitalization now noticed that customers are no longer scared as to which bank is stronger than the other and fear of any of those banks collapsing was gone.
The banks now realized that the only way to attract and retain their customers is by excellent service delivery and introducing bank products that will make banking a lot easier and very convenient for their customers.
Some of such products are Valucard, ATM card, Mobile Banking on-line banking etc.
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