Achieving Organizational Effectiveness and Efficiency Through Information Technology in Diamond Bank.
ABSTRACT
The aim of this study is for achieving organizational effectiveness and efficiency through information technology in diamond Bank.
The resolution in information technology in recent years, aptly captured by the establishment and accesses to a global networking of information systems has positively influenced time and space in the sending and retrieving of information, both within and across diverse organizations and also among diverse countries and regions.
This development has brought changes in the way which decisions are reached and policies implemented in those organizations. Countries that have electronic networking arising form innovations in information technology have made practicable on-line access to a variety of technical and non-technical information and have turned the world into a virtual work place.
Sequel to the above it is pertinent to evaluate the organisational effectiveness and efficiency through information technology in diamond bank .The study had a population size of 88.Instrument used for data collection was primarily questionnaire. The descriptive research design was adopted for the study.
Content validity and test-retest of reliability was done, with coefficient of 0.75 indicating a high degree of consistency. Three hypotheses were tested using chi-square (x2).The result of the analysis revealed that timeliness and relevance are part of the attributes of a good information system.
The findings further showed that internet and intranet are the most widely used information in organisations. Also the result revealed that there are no problem applicable to information technology. To this end
,the study recommended that there is need to embark on computer networking to avoid wasteful application and to optimize the use of available technology.
TABLE OF CONTENT
Title page – – – – – – i
Certification – – – – – – ii
Dedication – – – – – – – iii
Acknowledgement – – – – – – – iv
Table of contents – – – – – – – vi
List of tables – – – – – – ix
Abstract – – – – – – x
CHAPTER ONE INTRODUCTION
- Background of the study – – – – – – 1
- Historical background of the study Area – – – 2
- Statement of the problem – – – – – 3
- Objectives of the study – – – – – – 4
- Research questions – – – – – 4
- Research Hypotheses – – – – – – 5
- Significance of the study – – – – – – 5
- Scope of the study – – – – – – 6
- Limitations of the study – – – – – – 6
- Definition of Terms – – – – – 6
References – – – – – – – 8
CHAPTER TWO: REVIEW OF RELATED LITERATURE
- Introduction – – – – – – – 9
- General Overview – – – – – – – 9
- Meaning of Information Technology – – – – 10
- Characteristics of good information in an organization – 18
- Why information is important for organization – – – 21
- Level of Information – – – – – – – 22
- Categories of Information – – – – – 23
- Application of Information Technology in the
Banking industry – – – – – – – 24
- Automated Teller Machines – – – – – 25
- Electronic fund transfer – – – – – 26
- Magnetic Ink Character Recognition – – – – – 26
- Online/Real Time Services – – – – – 27
- Automated clearing system – – – – – 27
- The Internet – – – – – – 27
- The impact of information technology on staff – – 29
- The impact of information technology on the customer – 30
- Application of information technology in Diamond
Bank Plc, Enugu – – – – – – – 31
- Organizational effectiveness and efficiency – – – 33
- Requirement for organizational effectiveness – – 33
- Models of organizational effectiveness – – – 35
References – – – – – – – – 38
CHAPTER THREE
- Research methodology – – – – – – 39
- Source of data – – – – – – 39
- Primary data – – – – – – – 39
- Secondary data – – – – – – – 39
- Population and determination sample size – – – 40
- Instruments used for data collections – – – – 40
- Data Analysis Techniques – – – – – 41
- Validity and reliability of data – – – – – 42
- Validity of data – – – – – – – 42
- Reliability of data – – – – – – – 42
References – – – – – – – 43
CHAPTER FOUR PRESENTATION AND ANALYSIS of DATA
CHAPTER FIVE SUMMARY, RECOMMENDATIONS AND CONCLUSIONS
Summary
Recommendation
Conclusion
INTRODUCTION
1.1 Background of the Study
The in information in recent years, aptly captured by the and accesses to a global networking of information systems has positively influenced time and space in the sending and retrieving of information, both within and across diverse organizations and also among diverse countries and regions.
This has brought changes in the way which are reached and policies implemented in those organizations.
Countries that have electronic networking arising form innovations in information technology have made practicable on-line access to a variety of technical and non- technical information and have turned the world into a virtual work place.
In facilitating towards a more open and inclusive global systems, the global system, the global diffusion and utilization innovation in information technology, have no doubt made contributions to the global search for efficient and effective solutions to pressing and often complex, local, global quest for sustainable national and regional development in developing countries.
Information technology is not just a powerful communication form or tool but a mobilize, an educator, an interconnector, and pervasive/unavoidable partner in progress both today and for tomorrow.
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